• Soft-sided carrier body
• Detachable trolley base & Telescopic handle
• Shoulder strap
• Trolley securing strap
• Smooth-rolling wheels
• ID card

We strive to process and ship orders within one to two business days. All delivery dates are estimates and are not guaranteed. We don’t ship on non-business days or holidays. 

Others

*Depends on destination country / region. For more detail, please contact customer service.

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.

Can I edit/cancel my order or change my address?

Although we’re unable to edit the contents of your order after it’s been placed, we can often help you edit your shipping address or cancel your order completely depending on how far along your order is in the packaging process.

To request to edit your shipping address or cancel your order, please reach out at contact@bellanpal.com

Replacement & Return Policy

At Bella & Pal, we stand behind the quality of every product we sell. We provide two independent services to support your purchase:

• 45-Day Return & Exchange Policy
• One-Year Replacement Warranty (Eligible Products)

Each service operates independently with its own terms and eligibility requirements. Refer to the detailed sections below for specific guidelines.

Quick Navigation:

• PART 1: 45-Day Return & Exchange Policy
• PART 2: One-Year Replacement Warranty

PART 1: 45-DAY RETURN & EXCHANGE POLICY

1.1 Return Eligibility

You may request a return within 45 days of receiving your item, provided:

• The item is unused and unworn
• The item is in original condition with original packaging
• You have your proof of purchase
• The item has not been washed, altered, or damaged
• The item is not on the non-returnable list (see below)

1.2 Non-Returnable Items

• Dog diapers, dog toys, and pet carriers (health and safety restrictions)
• Items that have been used, worn, washed, or altered in any way
• Items with missing or damaged original packaging
• Items damaged by chewing or intentional damage

Exception: Items that arrive damaged or defective due to shipping or manufacturing are handled as quality claims.

1.3 How to Request a Return

Step 1: Contact Us

• Email: contact@bellanpal.com
• Required information: Order number, date of purchase, reason for return
• Optional: Photos or description of condition

Step 2: Wait for Approval

• We'll respond within 48 business hours to confirm whether your return is eligible
• Do not ship items without approval. Items sent without authorization will not be accepted

Step 3: Ship Your Return

• Once approved, we'll provide return shipping instructions
• For quality-related issues (damaged, defective, wrong item): Return shipping is covered by Bella & Pal
• For non-quality returns (changed mind, wrong size, doesn't fit): You pay for return shipping
• Include your order number inside the package
• Use tracked shipping; we are not liable for packages lost in transit without tracking

Step 4: Receive Your Refund or Replacement

• Upon receipt, we'll inspect your return
• Approved refunds are issued to your original payment method
• Allow 3–7 business days for your bank or card issuer to process the refund
• You may request a refund as store credit or gift card
• For exchanges, once your return is approved, place a new order for the item you'd like

Note:

• Full refund of the product purchase price when all return conditions are met
• Original shipping charges are non-refundable
• Shipping costs paid by the customer for non-quality related returns are non-refundable
• Taxes or duties paid at purchase are not refunded (if applicable)

PART 2: ONE-YEAR REPLACEMENT WARRANTY

2.1 About the Service

This service provides one free replacement for manufacturing defects that occur during normal, recommended use within one year of your original purchase on eligible products only. It is separate from the 45-Day Return & Exchange Policy.

2.2 Eligible Products

• Harnesses and collars
• Leashes
• Pet carriers

Check the product page — eligible products will display the "One-Year Replacement Warranty" note.

2.3 What's Covered

• Hardware defects (buckles, clips, zippers, D-rings, snaps)
• Stitching or structural issues affecting normal use
• Fabric fraying or tearing under normal use

2.4 What's NOT Covered

• Misuse or abuse
• Physical damage (chewing, impacts, accidents)
• Improper care contrary to instructions
• Cosmetic wear from normal use

2.5 Important Service Details

• This service provides one replacement only
• The replacement item is final and not eligible for return or exchange
• We cover shipping for the replacement item
• Return shipping may be required
• Different size replacements may incur price differences
• If the original product or color is discontinued, a comparable alternative will be provided

2.6 How to Request a Replacement

Step 1: Prepare Your Information

• Order number
• Date of purchase
• Description of the issue
• Photos or short video of the affected area

Step 2: Contact Us

• Email: contact@bellanpal.com
• Subject: Replacement Request — [Your Order Number]

Step 3: Receive Your Replacement

• Requests are reviewed within 48 business hours
• Next steps will be provided by email

By purchasing from Bella & Pal, you agree to comply with this policy, provide accurate information, and not abuse or misrepresent these services.

Bella & Pal reserves the right to modify this policy at any time. Changes take effect immediately. For existing claims, the policy in effect at the time of purchase applies.

Last Updated: Dec.15, 2025